Returns & Refunds

1. Our Return Policy

Due to the vintage, antique, or handmade origin of our products, certain imperfections, signs of wear, or aging marks are natural and expected. We accept returns only in very limited circumstances to ensure the authenticity and value of each unique item is preserved.

Items NOT Eligible for Return:

• Custom and Personalized Products: Items that were custom-made or personalized for you are not eligible for return.
• Items Lacking Original Tags or Originality: Products that have been used, altered, or are returned without their original tags or packaging are not eligible.
• "As-is" Items: Products clearly marked and sold "as-is," with explicit photos and descriptions reflecting their exact condition.

Accepted Return Conditions:

Returns may be accepted in the following limited circumstances:

• Wrong Item Delivered: You received a completely different product than the one ordered.
• Severe Damage During Shipping: The item arrived broken or unusable due to handling errors in transit.

We recognize that issues may occasionally occur. The UNIQUESA team will try its best to work with you on a **case-by-case basis** to resolve issues with items that are not typically eligible for a return.

2. The Role of Seller Policies

UNIQUESA operates as a marketplace platform that connects buyers and sellers. Our role is to provide a transparent and secure environment for transactions. However, because our sellers are independent vendors, each one maintains their own specific return policy for their products.

• Seller Responsibility: Every seller is obligated to clearly state their individual return policy on the product description page.
• Buyer's Obligation: It is the customer's sole responsibility to review and understand the seller's specific return policy before placing a bid or making a purchase.
• Your Agreement: By proceeding with a purchase, you agree to both the overall UNIQUESA policy and the specific policy of the individual seller. In cases of a conflict between policies, the seller's policy, as displayed on the product page, shall prevail.

3. Refund Policy and Process

Once a valid return request is submitted and approved by the seller and Uniquesa, a refund will be processed.

• Refund Method: Refunds will be issued to the **original payment method** used during the purchase. This is to ensure secure and traceable transactions.
• Alternative Method: If there are issues with the original payment method, you may contact our support team to arrange an alternative refund method.
• Processing Time: Refunds are processed after the returned item is received and inspected. The refund could take between **7 to 10 working days** to appear in your account, depending on your bank or payment gateway.

4. Auction Cancellation Policy

A bid in an auction is a **legally binding contractual obligation**. We have implemented a clear penalty policy to ensure fairness for sellers in the event a winning bid is canceled, as it compensates them for their inconvenience and the lost opportunity.

• Cancellation Window: A winning bid can only be canceled within 24 hours of the auction's close, provided the item has not yet been shipped. All cancellation requests must be made by contacting Uniquesa support directly.
• Cancellation Fee: A fine will be deducted from the customer's payment before any refund is processed. This fee is paid directly to the seller as compensation.
  • For products with a winning bid up to **₹2000**, a penalty of **10%** of the product value will be charged.
  • For products with a winning bid over **₹2000**, a penalty of **7.5%** of the product value will be charged.
• No-Shows: If a winning bidder fails to pay within the specified time, the transaction will be canceled, and the user may face a temporary or permanent ban from participating in future auctions.

5. Video Verification Requirements

To ensure transparency and protect both buyers and sellers, we have implemented a crucial policy for all our unique items. This practice serves as an uneditable record for resolving any potential disputes quickly and fairly.

For Sellers (Packaging Video):

The packaging video should be a continuous, unedited recording that shows:

• The item's condition from multiple angles before it is placed in the box.
• The process of securely packaging the item.
• The final, sealed package showing the shipping label clearly.

For Buyers (Unboxing Video):

The unboxing video must be a continuous, unedited recording that shows:

• The condition of the package before it is opened (all sides and the shipping label).
• The entire process of opening the package.
• The final, unedited condition of the item and all its contents.

6. Important Notes & Disclaimers

Please note the following:

• Auction Items: Once a bid is placed and an auction is won, all sales are final and non-refundable unless the item is damaged in transit.
• Customer Responsibility: By placing an order, you confirm that you have read and understood both the UNIQUESA Returns & Refunds Policy and the specific return policy of the individual seller.
• Dispute Resolution: Failure to provide a video or clear photographic evidence may result in the denial of a return, as it becomes difficult to assess the origin of the damage or discrepancy.

7. Compliance with Indian Laws

UNIQUESA operates fully in accordance with the **Consumer Protection Act, 2019**, the **Legal Metrology Act**, and other applicable e-commerce regulations enforced by the Government of India. We uphold strict ethical standards and consumer rights, including the right to information, fair trade, and dispute redressal. Our policies are designed to protect you, our customer, while maintaining the quality and authenticity of the unique products we offer.

8. Contact Us

If you have any questions or concerns regarding our policy, please feel free to reach out.

General Inquiries:

Grievance Officer:

For any privacy-related grievances or concerns, you may contact our designated Grievance Officer, as per the Information Technology Act, 2000 and related rules: