Refund & Return Policy

At UNIQUESA, we cherish every product as a rare gem — a piece of history carefully handpicked and curated for collectors, enthusiasts, and those who value authenticity. These items often carry decades or centuries of stories, character, and unique charm that mass-produced goods simply cannot replicate. Because of their delicate and irreplaceable nature, we have developed a comprehensive and transparent Returns and Refunds Policy to protect both our customers and the legacy each item holds.

🔁 Returns Policy – Understanding Our Approach

Due to the vintage, antique, or handmade origin of our products, certain imperfections, signs of wear, or aging marks are natural and expected — these elements contribute to their authenticity and value. Therefore, we do not accept returns for the following reasons:

• Change of mind: We encourage you to carefully review the product descriptions and photos before purchase as all sales are final unless otherwise specified.
• Minor imperfections or wear: Natural patinas, slight discoloration, or craftsmanship irregularities that add character and are disclosed in listings.
• “As-is” items: Products clearly marked and sold “as-is,” with explicit photos and descriptions reflecting their exact condition.

However, we recognize that mistakes and issues may occasionally occur. Returns may be accepted in the following limited circumstances:

• Wrong item delivered: You received a completely different product than the one ordered.
• Severe damage during shipping: The item arrived broken or unusable due to handling errors in transit.

To ensure a smooth and fair resolution, please adhere to these important conditions:

• Contact us within 24 hours of delivery by sending an email to one of our official addresses.
• Provide clear, well-lit photographs showing the condition of the item and its packaging.
• Retain the product and all original packaging intact until verification is complete.

We carefully review all claims. Failure to meet these requirements may result in denial of the return, as it becomes difficult to assess responsibility or damage origins without evidence. This approach balances customer fairness with the need to protect unique collectibles.

💸 Refund Policy – How We Handle Your Claims

Once you submit a valid return request, our team will conduct a thorough review of your photos, description, and order details. We aim to resolve claims swiftly and transparently. Approved refunds will be processed as follows:

• Refunds will be issued exclusively to the original payment method used during purchase, ensuring secure and traceable transactions.
• Refund processing typically takes between 7 to 10 working days from the date of approval, depending on your bank or payment gateway.
• Refunds will only be issued after full verification of the claim, including inspection of returned items where applicable.
• Any signs of tampering, damage caused post-delivery, or failure to comply with packaging return instructions may lead to refund rejection.

We understand that timely refunds are important, and we work closely with financial institutions to expedite this process. However, external banking timelines may vary beyond our control.

📦 Shipping & Return Costs – What You Should Know

Shipping fees paid during checkout are generally non-refundable, except in cases where UNIQUESA is responsible for delivering the wrong product or a damaged item due to packing negligence.

In the event a return is authorized, we will explicitly inform you whether you are required to ship the product back and who will bear the return shipping costs. Our goal is to minimize inconvenience while maintaining fairness and sustainability in our operations.

We encourage all customers to consider shipping insurance for valuable shipments, as this provides an additional layer of protection during transit.

📹 Packing & Unboxing Transparency – Why It Matters

We highly recommend that you record a video while unboxing your UNIQUESA shipment. This practice serves multiple purposes:

• Document the exact condition of the package upon arrival, providing clear evidence in case of damage or tampering.
• Ensure transparency and mutual trust between UNIQUESA and our valued customers.
• Help resolve disputes quickly and fairly if any product-related issues arise.

Such recordings have become an industry best practice for collectibles and vintage goods, safeguarding both buyer and seller interests.

📩 How to Request a Refund or Report an Issue

Should you encounter any problem, discrepancy, or issue with your order, please contact us immediately — ideally within 24 hours of delivery — using one of our official email addresses listed below:

• contact@uniquesa.shop — for general customer support and inquiries.
• business@uniquesa.shop — for business-related queries and escalations.

When emailing, please provide the following information to enable a swift and accurate review:

• Order ID or invoice number to identify your purchase.
• High-quality photos of the product and packaging showing the issue or damage.
• A detailed description outlining the nature of the problem or discrepancy.
• If available, a video recording of the unpacking process for additional verification.

Our customer support team is dedicated to responding promptly and working with you to find the best possible resolution.

📜 Terms, Privacy & Delivery Policies – Your Rights and Our Commitments

By purchasing products from UNIQUESA, you agree to abide by our Terms and Conditions, which define the rights and responsibilities of both parties, covering topics from order acceptance to dispute resolution.

We also take your privacy seriously. Our Privacy Policy explains how we collect, use, and protect your personal data in compliance with applicable laws, including India’s Information Technology Act and emerging data protection regulations.

Delivery timelines are influenced by factors such as product verification procedures, item rarity, and courier service areas. Please refer to our Delivery Policy for full details. We strive to deliver every order promptly and securely, but unforeseen delays may occur due to external circumstances beyond our control.

We appreciate your understanding and patience during these times, and we remain committed to transparent communication.

⚖️ Compliance with Indian Consumer Protection Laws

UNIQUESA operates fully in accordance with the Consumer Protection Act, 2019, the Legal Metrology Act, and other applicable e-commerce regulations enforced by the Government of India. We uphold strict ethical standards and consumer rights, including the right to information, fair trade, and dispute redressal.

Our policies are designed to protect you, our customer, while maintaining the quality and authenticity of the unique products we offer.

For any unresolved concerns, customers can approach the appropriate consumer forums or regulatory authorities as per the prescribed legal procedures.

Thank you for choosing UNIQUESA — where history, authenticity, and customer trust come together to create a truly unique shopping experience.

For questions or assistance, reach out anytime at contact@uniquesa.shop. Our dedicated support team is here to help you every step of the way.