UNIQUESA is a specialized, curated **hybrid marketplace** dedicated to unique treasures, rare collectibles, and historical artifacts. We facilitate transactions between independent sellers (collectors, artisans, and dealers) and buyers, while also selling items directly through our own team. We are committed to preserving India’s unique cultural legacy through authenticity and trust.

We operate from two primary branches, which also serve as our initial item verification and storage locations:

• **Rudrapur, Uttarakhand, India**
• **Gomtinagar, Lucknow, Uttar Pradesh, India**

We welcome submissions of unique, authentic, and rare items. Please contact our General Inquiries email with detailed photographs and history of your item. Our curation team will review the submission to determine its suitability for the UNIQUESA marketplace.

Yes, your privacy is paramount. We are an Indian-owned company, and we adhere strictly to Indian data protection laws.

• **Security:** Your data is protected using **SSL encryption**, and we do not store full payment details on our servers.
• **Data Sharing:** We only share essential details (like name and address) with trusted Indian partners like the **Razorpay** payment gateway and **India Post** courier service to complete your order. For all details, please review our Privacy Policy.

We accept all major Indian payment methods facilitated by our partner, Razorpay. This includes major Credit/Debit Cards, Net Banking, UPI (Unified Payments Interface), and major digital wallets.

While we commit to maximum transparency, the items are often antique or vintage.

• **Seller Responsibility:** Sellers provide detailed descriptions, multiple high-resolution photos, and any verifiable history they possess.
• **Buyer's Due Diligence:** We advise customers to carefully examine all provided information before purchasing. As per our Terms & Conditions, we do not provide formal certification unless explicitly stated in the product listing.

**Yes, it is your responsibility as a buyer.** As a marketplace, each independent seller sets their own return policy.

• **Location of Policy:** The individual seller’s return policy is clearly stated on the product description page.
• **Legal Obligation:** By placing an order, you agree to both the overall UNIQUESA Terms and the specific return policy of that seller.

Shipping time is highly dependent on the item and the final destination in India.

• **Processing:** 1-3 business days. Auction/Verified items: 7-11 days due to mandatory authentication.
• **Transit:** Delivery timelines vary widely. Orders from remote points, such as a rural village in Arunachal Pradesh to a location in Ladakh, will take significantly longer than standard metro-to-metro deliveries. We use trusted partners, primarily **India Post**.

For full details on processing and estimated timelines, please refer to our Shipping & Delivery Policy.

Shipping fees are calculated based on the **size, weight, and fragility** of the unique item, not a standard flat rate.

• Costs can range from **₹99** for small items up to several thousand rupees for large, heavy, or custom items (e.g., a custom handmade door).
• If the shipping cost is high or unusual, our team will contact you before finalizing the order to confirm the logistics and charges.

This is Uniquesa’s commitment to **transparency and dispute resolution** for irreplaceable collectibles.

• **Seller Video:** Sellers are **required** to record packaging to prove the item's condition before shipment, protecting them from fraudulent claims.
• **Buyer Video:** Buyers are **required** to record a continuous unedited unboxing video to document the package and the item inside. This video is mandatory to file a claim for shipping damage or an incorrect product.

While we strive for promptness, delays can occur due to factors including:

• **Geographical Distance:** Shipping across vast distances and difficult terrains in India.
• **Force Majeure:** Severe weather, natural calamities, or political disruptions.
• **Logistics:** Public holidays, high courier volumes, or inter-state regulatory checks.

If your order is delayed, please use your tracking number for the latest update, or contact our support team for assistance.

A winning bid is a **legally binding contractual obligation**. However, we allow for cancellation within **24 hours of the auction's close** (before shipping) subject to a penalty fee paid to the seller for their lost opportunity.

The penalty fees are as follows:

• For winning bids up to **₹2,000**: **10%** of the product value.
• For winning bids over **₹2,000**: **7.5%** of the product value.

Please review the full auction policy in our Terms & Conditions before bidding.

Refunds are processed after the returned item is received and meticulously inspected.

• **Default Method:** Refunds are issued to the **original payment method**.
• **Timeline:** This process typically takes 7-10 working days, depending on your bank's processing times.
• **Alternative:** If you face issues with the original payment method, you may contact our support team to arrange an alternative refund method.

For any privacy-related grievances or legal concerns, please contact our designated Grievance Officer directly:

• **Name:** Sahas Singh
• **Email:** greivance@uniquesa.shom
• **Phone:** +91 75054 58668